At our online store, we prioritize efficient and reliable shipping to ensure your carefully selected wardrobe essentials arrive in perfect condition. Our team processes orders with meticulous attention to detail, from quality checks to secure packaging. Whether you're refreshing your everyday basics or upgrading your statement pieces, we handle all apparel categories with care. Orders are dispatched from our fulfillment centers within 1-2 business days after payment confirmation, following our standardized workflow designed for both speed and accuracy.
Processing typically requires 1-2 business days, excluding weekends and public holidays. Transit durations vary based on your location and selected shipping method. For domestic destinations, most packages arrive within 5-7 business days after dispatch. International shipments may require 10-20 business days depending on customs clearance procedures. During peak seasons or unforeseen circumstances (like weather disruptions), slight delays may occur—we appreciate your understanding in such rare instances.
We offer transparent pricing with two straightforward options: Standard Shipping (10-15 Business Days): $0-$60 for orders below the threshold, and Free Shipping (10-15 Business Days) automatically applied to all qualifying orders of $60 or more. These rates apply to most destinations we serve, though remote areas might incur additional charges which will be clearly displayed at checkout.
Currently, we deliver to over 50 countries across North America, Europe, Asia-Pacific, and select Middle Eastern regions. Unfortunately, we cannot ship to certain locations due to carrier restrictions or regulatory limitations—this includes some islands and conflict zones. During checkout, our system will automatically verify your address eligibility. For specific inquiries about your region, feel free to contact our support team.
Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor progress. Our system syncs with major carriers to provide real-time updates on delivery milestones. If you haven't received tracking information within 3 business days of ordering, please check your spam folder or contact [email protected] for assistance.
While we strive for timely deliveries, occasional delays may occur due to logistical challenges beyond our control. If your package hasn't arrived within 5 business days of the estimated delivery date, please reach out to our customer service at [email protected] with your order number. For lost shipments confirmed by the carrier, we'll either resend your items or issue a full refund—whichever you prefer.
International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are determined by local authorities and vary significantly by destination and order value. We declare all packages at actual purchase price to comply with international trade laws. For guidance on potential fees, we recommend consulting your local customs office before placing orders.
