Hey there! Remember the first time you found that perfect pair of sneakers? That’s the feeling we chase every day at xsneakerstorettpssy GmbH. What started as a tiny passion project in Vienna has grown into something we’re incredibly proud of—but honestly? We still treat every customer like it’s day one.
Fun story: Our founder once replied to a customer’s email while waiting for a flight at 3 AM. (The airport Wi-Fi was terrible, but hey—dedication, right?) That’s the kind of care you can expect. Whether it’s a question about sizing, a special request, or just to chat sneakers, we’re all ears.
Prefer typing? Our live chat (bottom right corner) is manned by real humans—no bots here.
Maybe you’re curious about that limited-edition drop (we’ve got insider info), or perhaps your order took a detour via Bermuda. Whatever it is, we’ve learned that the best solutions come from real conversations. Last month, a customer’s feedback actually helped us redesign our packaging—true story!
P.S. If you’re emailing about collaborations, put "[Collab]" in the subject line. Our marketing team does a little happy dance for those.
